Privacy Policy

Last updated: March 1, 2026

Peak Flow Online Business Management Inc. (“Peak Flow OBM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy and Cookie Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, join our email list, book a call, purchase a product or service, or otherwise interact with us.

Our website address is: https://peakflowobm.com/

1. Who We Are

Peak Flow Online Business Management Inc. is a company based in British Columbia, Canada. We provide consulting services, digital products, online programs, audits, implementation services, and related business support services to clients in Canada and internationally.

If you have questions about this policy or your personal information, you can contact us at:

Email: hello@peakflowobm.com

2. What Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Information you provide directly

We may collect information you provide when you:

  • fill out a contact form;
  • book a discovery call or consultation;
  • opt in to our email list or download a resource;
  • purchase a service, digital product, or program;
  • respond to a survey or questionnaire;
  • correspond with us by email, phone, video call, social media, or otherwise;
  • submit comments, testimonials, or other content.

This information may include:

  • your name;
  • email address;
  • phone number;
  • company name;
  • billing information;
  • payment-related details provided through our payment processors;
  • project details, business information, and any information you choose to share with us;
  • any files, documents, notes, or materials you submit in connection with our services.

Information collected automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • referring website;
  • pages viewed;
  • date and time of visit;
  • approximate geographic location based on IP address;
  • clicks, scrolling, time on page, and similar website interaction data.

This information may be collected through server logs, cookies, pixels, analytics tools, and similar technologies.

Information from third parties

We may receive information from third-party platforms and service providers we use to operate our business, such as:

  • website and analytics providers;
  • scheduling tools;
  • CRM and email marketing platforms;
  • payment processors;
  • advertising platforms;
  • cloud storage and business productivity tools.

3. How We Use Personal Information

We use personal information for legitimate business purposes, including to:

  • provide and deliver our services, products, and programs;
  • respond to inquiries and communicate with you;
  • schedule and manage calls, consultations, and projects;
  • send invoices, receipts, service-related notices, and administrative communications;
  • process payments;
  • manage client relationships and maintain records;
  • provide customer support;
  • send newsletters, marketing emails, and promotional materials where permitted by law;
  • personalize website content and improve user experience;
  • monitor and analyze website performance, trends, and marketing effectiveness;
  • detect, prevent, and investigate fraud, misuse, security incidents, or unlawful activity;
  • comply with legal, tax, accounting, or regulatory obligations;
  • protect our legal rights and enforce our terms.

4. Legal Bases for Processing

Where applicable under privacy laws, we process personal information on one or more of the following bases:

  • your consent;
  • performance of a contract or taking steps at your request before entering into a contract;
  • our legitimate business interests, including operating, improving, securing, and marketing our business;
  • compliance with legal obligations;
  • establishment, exercise, or defense of legal claims.

5. Email Marketing and Communications

If you subscribe to our email list, download a resource, register for an event, or otherwise opt in to receive marketing communications, we may send you newsletters, updates, promotions, and other marketing emails.

You can unsubscribe from marketing emails at any time by:

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as invoices, account notices, project communications, or updates related to products or services you purchased.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, understand how visitors use it, improve performance, remember preferences, and support our marketing efforts.

Cookies are small text files placed on your device when you visit a website.

We may use the following types of cookies:

Strictly necessary cookies

These cookies are required for the website to function properly. They may include security, session, login, and technical cookies.

Analytics and performance cookies

These cookies help us understand how visitors interact with our website, such as which pages are visited, how long users stay, and where traffic comes from. This helps us improve the site and our content.

Functional cookies

These cookies remember choices you make, such as preferences or form details, to improve your experience.

Advertising and marketing cookies

These cookies may be used to deliver more relevant advertising, measure campaign performance, and track user interactions across websites and platforms.

Some cookies may be set by third-party services we use, such as analytics providers, advertising networks, embedded media providers, scheduling platforms, or social media platforms.

7. Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling some cookies may affect website functionality or your user experience.

Where required by law, we will request consent for non-essential cookies before placing them on your device.

8. Analytics and Advertising

We may use third-party analytics and advertising services, which may include tools such as:

  • Google Analytics;
  • Google Ads;
  • Meta Pixel;
  • email marketing and CRM tracking tools;
  • other analytics, remarketing, and advertising technologies.

These tools may collect information about your use of our website and online interactions over time and across websites or services.

We may use this information to:

  • understand traffic and visitor behavior;
  • measure campaign performance;
  • improve website content and offers;
  • show relevant ads to people who have visited our site or interacted with our content.

Third-party providers process data according to their own privacy policies, and we encourage you to review those policies directly.

9. Scheduling, CRM, Payments, and Business Tools

We use third-party service providers to operate our business. Depending on how you interact with us, your information may be processed by providers that support functions such as:

  • contact forms and website hosting;
  • email marketing and CRM management;
  • scheduling and video calls;
  • invoicing and payment processing;
  • cloud storage and productivity tools;
  • password management and internal security;
  • course portals or digital delivery systems.

These providers may process personal information on our behalf for business purposes. We only share information with them as reasonably necessary to operate our business and deliver our services.

We do not control the independent privacy practices of third-party platforms, and your interactions with those platforms may also be governed by their own terms and privacy policies.

10. Payment Information

Payments may be processed by third-party payment processors such as Stripe, PayPal, or other providers we use from time to time.

We do not store full payment card details on our own servers unless specifically stated otherwise. Payment data is handled by the applicable payment processor in accordance with its own privacy and security practices.

11. Comments, User Content, and Media

If you leave comments or submit content through our website, we may collect the information shown in the relevant form, along with technical data such as your IP address and browser information to help with spam detection and security.

If you upload images or files to our website or submit them to us, you should avoid including sensitive information or embedded metadata you do not wish to share.

If public commenting is enabled on the website, comments and related metadata may remain visible unless removed.

12. Embedded Content and External Links

Our website may contain embedded content or links to third-party websites, tools, videos, articles, booking pages, affiliate partners, or social media platforms.

Embedded content from other websites may behave as if you visited the third-party website directly. Those third parties may collect data about you, use cookies, and monitor your interactions.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

13. How We Share Personal Information

We do not sell your personal information.

We may share personal information in the following circumstances:

  • with service providers and contractors who help us operate our business;
  • with payment processors to process transactions;
  • with email, CRM, scheduling, hosting, analytics, and advertising providers;
  • with professional advisors such as lawyers, accountants, insurers, or auditors;
  • where required by law, court order, legal process, or regulatory request;
  • where necessary to enforce our rights, protect our property, investigate fraud, or protect the safety of individuals;
  • in connection with a business sale, merger, corporate reorganization, or transfer of assets.

14. International Transfers

Because we serve clients worldwide and use cloud-based service providers, your personal information may be stored or processed outside your province, territory, state, or country, including in jurisdictions that may have different privacy laws than your own.

By using our website or providing information to us, you understand that your information may be transferred to and processed in other jurisdictions where our service providers operate.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • provide services and support;
  • maintain business and financial records;
  • comply with legal, tax, accounting, and regulatory obligations;
  • resolve disputes and enforce agreements;
  • maintain security and fraud-prevention records.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

16. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet and no system of electronic storage is completely secure. For that reason, we cannot guarantee absolute security.

You are responsible for using secure devices, protecting your passwords, and notifying us if you believe your information or access credentials have been compromised.

17. Your Privacy Rights

Depending on where you are located and subject to applicable law, you may have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate personal information;
  • request deletion of personal information in certain circumstances;
  • withdraw consent where processing is based on consent;
  • object to or request restriction of certain processing;
  • request portability of certain information, where applicable;
  • complain to a privacy regulator or supervisory authority.

These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, contact us at hello@peakflowobm.com. We may need to verify your identity before responding.

18. Children’s Privacy

Our website, products, and services are intended for business owners, professionals, and adults. We do not knowingly collect personal information from children under the age of 13, or under any higher age threshold required by applicable law, without appropriate consent.

If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

19. Changes to This Policy

We may update this Privacy Policy and Cookie Policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date.

Your continued use of our website or services after changes are posted means you acknowledge the updated policy, to the extent permitted by law.

20. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy and Cookie Policy, please contact:

Peak Flow Online Business Management Inc.
Website: https://peakflowobm.com/
Email: hello@peakflowobm.com